October 12, 2004

On Again, Off Again

Yesterday was the activation day for our broadband service.

Given our past track record, I was pessimistic about whether it had actually been activated. I connected everything up and presto! we were running at 576K. I downloaded an MP3 for school and an updated version of WinAmp. Things were going so great. Internet the way it is supposed to be.

Then after about an hour, it just died. After spending hours on the phone with customer support, it appears that we are no longer in sync with the exchange for some reason. Virgin engineers will have to run tests on the line before it is handed over to BT engineers. A BT engineer may have to come to our house to test the line. I was assured this is a worst-case scenario, but I'm sure we are a worst case.

It could take more than a week to solve the problem, but I have also been assured that we will be compensated. Yeah, right.

Posted by david at October 12, 2004 08:47 PM | TrackBack


Is that the VoIP group? Broadband with voice, etc...?

Posted by: Jim N. at October 13, 2004 02:49 PM

No, it's the Virgin Group, as in www.virgin.com, as in Richard Branson and Virgin Airlines, Virgin Trains, Virgin Megastores, Virgin Mobile (telephone newtork). The internet arm, virgin.net is actually a joint venture with ntl Group.

Posted by: Dave at October 13, 2004 09:09 PM